Return & Refund Policy

1. Overview

Thank you for shopping at pisarenk.com. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we accept eligible returns under the conditions outlined below. This policy applies to purchases made directly from our website by customers located in the United States.

2. Return Eligibility

To qualify for a return and refund, the following conditions must be met:

  • Timeframe: Return requests must be submitted within 30 days of the delivery date.
  • Condition: Items must be unused, unwashed, and in their original packaging.
  • Completeness: All original accessories, manuals, and components must be included.
  • Exclusions: Products showing signs of use, wear, damage, or missing parts may be rejected. Custom, clearance, or final-sale items are non-returnable unless they arrived defective.

3. How to Request a Return

  1. Contact Us: Email our support team at support@pisarenk.com within 30 days of delivery. Include your Order Number, the item(s) you wish to return, and the reason.
  2. Approval: Once reviewed, we will provide a Return Authorization and the specific return mailing address via email.
  3. Note: Do not ship returns to our registered business address; unauthorized returns will be denied.
  4. Shipment: Pack the items securely and ship using a trackable shipping method.
  5. Inspection: After we receive and inspect your item, we will notify you of the approval or rejection of your refund via email.

4. Shipping Costs & Fees

  • Customer Responsibility: Customers are responsible for all return shipping costs. We recommend using a trackable and insured service, as we cannot guarantee receipt of your returned package.
  • Defects/Errors: If the return is due to a product defect or an error on our part, we will cover the shipping costs.
  • Restocking Fee: We do not charge any restocking fees for approved returns.

5. Order Cancellation

If you need to cancel an order, please contact us immediately.

  • Before Shipment: Orders can be canceled free of charge if the request is received before the item has shipped. A full refund will be issued.
  • After Shipment: Once an order has been shipped, it cannot be canceled. You must follow the standard return process after the package arrives.

6. Refunds

  • Processing Time: Approved refunds are processed within 1–2 business days after the returned item is inspected.
  • Method: Refunds are issued to your original payment method (PayPal).
  • Timeline: Depending on PayPal or your bank, it may take an additional 3–5 business days for the funds to appear in your account.

7. Exchanges, Damaged, or Defective Items

  • No Exchanges: We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.
  • Damaged Goods: If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. we will provide a replacement or refund at no extra cost.

8. Important Address Information

Our registered business address is for reference only and is not a return center. Company Name: PISAREKO HORIZON LLC

9. Contact Us

For any questions regarding your order, cancellations, or returns:

  • Company Name：PISARENKO HORIZON LLC
  • Address：1014 South 2nd Street Louisville KY 40203 United States
  • Email：support@pisarenk.com
  • Customer service hours：Monday - Friday, 9:00 AM - 5:00 PM EST