Shipping policy

Thank you for shopping with us. Pisarenk.com was founded in 2024 by VERA PISARENKO and operates under PISARENKO HORIZON LLC. We are committed to providing fast, safe, and reliable shipping while ensuring a transparent and compliant shopping experience. Our team carefully inspects every product to ensure it arrives in perfect condition.

Shipping Coverage

  • We ship to most locations within the United States.
  • At this time, we do not ship to Alaska (AK) or Hawaii (HI).
  • International orders are not available. Orders to unsupported regions will not be processed.

 Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Orders placed after 5:00 PM (Eastern Time) will be processed on the next business day.
  • Each order is inspected during processing to ensure packaging and accessories are complete.

Shipping Locations & Delivery Time

  • Products are shipped from third-party fulfillment centers for faster delivery.
  • Shipping cities: Los Angeles, California (Los Angeles, CA, US) and Houston, Texas (Houston, TX, US)
  • Standard shipping is estimated to take 3–5 business days, with a total estimated delivery window of 4–7 business days (including processing).
  • Carrier selection depends on order details and shipping address. Delivery times are estimated and may vary due to weather, carrier delays, or holidays.

Order Cutoff Time

  • To ensure same-day processing, orders must be placed before 5:00 PM (Eastern Time).
  • Orders placed after this time will be processed the next business day.

Shipping Costs

  • Standard shipping is free for all U.S. orders (excluding AK and HI).
  • No hidden fees are applied at checkout.

Taxes & Duties

  • All product prices on our website include taxes.
  • We comply with all local tax laws to ensure smooth delivery.
  • If any duties or import fees apply, our customer service team will contact you with details and assist in resolving the charges.

Shipping Delays & Special Circumstances

  • Delivery times are estimated and may be extended due to:
    • Severe weather
    • High carrier volume
    • Holidays or peak seasons
  • If your order experiences a delay, please contact our customer service team for assistance.

Incorrect Shipping Information

  • Customers are responsible for providing accurate and complete shipping information, including full name, street address, city, state, and ZIP code.
  • Pisarenk is not responsible for delivery issues caused by incorrect or incomplete addresses.

Order Tracking

  • Once your order ships, a confirmation email with a tracking number will be sent.
  • You can track your shipment via the carrier’s website or our tracking page:

Help & Contact Information

If you need assistance with your order or have questions about shipping or taxes, please contact our customer service team:

Company Name: PISARENKO HORIZON LLC
Address: 1014 South 2nd Street, Louisville, KY 40203, United States
Email: support@pisarenk.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Our founder, VERA PISARENKO, emphasizes that every customer deserves a transparent and compliant shopping experience. Our team continually optimizes logistics and customer service to ensure smooth delivery for every order.