Refund policy

Thank you for shopping at Pisarenk.com. I am VERA PISARENKO, Founder of PISARENKO HORIZON LLC. We are committed to providing a transparent and fair return and refund process for our customers.

1. Return Eligibility

  • Return requests must be submitted within 30 days of receiving your order.
  • Items must be unused, unwashed, undamaged, and in their original packaging.
  • All included accessories, manuals, and components must be returned.
  • Products showing signs of use, wear, damage, or missing parts may not qualify for a refund.
  • Custom, clearance, or final-sale items are non-returnable unless defective.

2. How to Request a Return

  • Contact us at support@pisarenk.com with your order number, the item(s) you wish to return, and the reason for return.
  • Our team will review your request within 24 hours.
  • Once approved, you will receive a Return Authorization (RMA) code and the specific return address.
  • Do not send items to the company’s registered address. Unauthorized returns may be rejected.
  • Please use a trackable and secure shipping method to return your item.

3. Return Shipping & Responsibility

  • Unless the return is due to a defective product or an error on our part, customers are responsible for return shipping costs.
  • If the return is due to our error or product defect, we will cover the shipping cost.

4. No Exchanges

  • We do not offer direct exchanges.
  • If you wish to receive a different item, return the original product (if eligible for a refund) and place a new order separately.

5. Refund Processing

  • After we receive and inspect your return, refunds are typically processed within 1–2 business days.
  • Refunds will be issued to your original payment method (PayPal).
  • Depending on your bank or payment provider, it may take 3–5 business days for the funds to appear in your account.
  • No restocking fees are charged for approved returns.

6. Return Address & Important Notice

  • Returns must not be sent to the company’s registered address.
  • Once your return request is approved, we will provide a dedicated return address and RMA code.
  • Do not ship items without authorization, as unauthorized returns may be denied or lost without refund.

7. Order Cancellation

Before Shipment

  • Orders may be canceled free of charge if the request is submitted before the item ships.
  • Once confirmed, a full refund will be issued to the original payment method.

After Shipment

  • Orders that have already shipped cannot be canceled.
  • In this case, you may request a return after delivery under our return policy.
  • Return shipping costs will be the responsibility of the customer unless the product is defective or we sent the wrong item.

8. How to Request a Cancellation

  • Provide the following information to our customer support team:
    • Order number
    • Reason for cancellation
  • Email: support@pisarenk.com

9. Contact Information

For any questions regarding returns, refunds, or cancellations:

  • Company Name: PISARENKO HORIZON LLC
  • Address: 1014 South 2nd Street, Louisville, KY 40203, United States
  • Email: support@pisarenk.com
  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Our team personally handles each return and refund to ensure a transparent and fair process, so you can shop with confidence.